GENERAL TERMS AND CONDITIONS

  1. The guest accommodation contract is concluded as soon as the room has been ordered (booking) and confirmed (confirmation). Both oral and written form are binding for the confirmation.
  2. The conclusion of the guest accommodation contract obliges the contracting parties to fulfil the contract, regardless of the duration of the contract.
  3. The host is obliged to pay compensation to the guest if the room is not provided.
  4. Cancellation of a booking must always be made in writing and cannot only be made by telephone.
  5. The agreed fee shall be paid for booked services or for the holiday flat rented through the guest accommodation contract even if the booking is cancelled by the guest or the guest does not appear.
  6. Cancellation periods:“STANDART RATE” Cancellation of the stay up to 14 days before arrival is free of charge for the “Standard Rate”. After that until 6 days before arrival 30% of the price is due and from 5 days before arrival the full price is due. A deposit will be credited back during the free cancellation period.
    “NON-CANCELABLE RATE” Cancellation is not possible here and always costs the full price. However, the booking guest has the possibility to move his trip 1 time in the future without extra charge. However, up to a maximum of 24 months from the original travel date.
  7. To allow you to book currently without risk, we have adjusted our cancellation conditions over the duration of the COVID 19 pandemic: IN THE EVENT OF CORONA CONDITIONAL CANCELLATION (e.g. renewed travel restriction or renewed lock down on their travel dates), a cancellation of your booking is possible at any time free of charge.
  8. The host is obliged in good faith to reallocate unused rooms if possible in order to avoid cancellations.
  9. Only Until the room is rented to another party, the guest must pay the amount calculated according to paragraph 6 for the duration of the contract.
  10. Reserved rooms are available to the guest from 16:00 on the day of arrival (possibly earlier if available) and until 11:00 on the day of departure. For arrival between 8:00 pm and 7:00 am please call us.
  11. We recommend that you take out travel cancellation insurance so that you can be reimbursed for any financial losses in the event of cancellation or interruption of your vacation due to illness or accident.
  12. Park Liability: The use of the parking lot is at your own risk. There is no monitoring obligation on the part of the operator.
  13. The use of outdoor facilities such as BBQ, pool, etc. are at your own risk. Children under 12 years of age are not allowed access to the pool area without an adult. Parents are liable for their children.
  14. Retained items of the customer will be forwarded only at the request, risk and expense of the customer.
  15. Pets are not allowed
  16. Damage to inventory. The apartment, including the furniture and other objects in it, must be treated with care. The booking guest must urge the persons accompanying and/or visiting him/her to exercise care. The booking guest is liable and must compensate for any damage caused to the rented property, furniture or other objects in the rented property by himself or persons accompanying him.
  17. Smoking in the room or in non-smoking areas. Smoking in the room is also nothing more than damage to the inventory. In case of violation, a special complete cleaning is necessary, the cost of which can be up to 200€ and will be charged to the guest.
  18. Loss of room keys. It is the duty of every guest to return the given apartment key before departure. If the guest does not comply with this or if he loses the key, he is liable for the damage caused, for example for the replacement of the locks or, if necessary, the locking system.
  19. We accept these cards: Visa, Master, American Express and reserve the right to temporarily block 500 EURO before your arrival until the proper handover of your rented vacation home as a deposit for property damage.
  20. Our prices are final prices, including VAT.
  21. Severability clause. In the event that a part of these GTC’s or a clause of these GTC’s is invalid, the validity of the remaining provisions shall not be affected. This also applies if one part of a provision is invalid but another part is valid. The respective invalid provision shall be replaced between the parties by a provision that comes closest to the economic interests of the contracting parties and otherwise does not run counter to the contractual agreements.